FAQ - Frequently Asked Questions

Below are the answers to the most frequently asked questions. If you have a question about using Safeplicity that is not answered here, please check out our Help section - it contains a lot of additional information including 'How Tos'. If you have any other questions or feature suggestions feel free to send us an email or contact us in live chat anytime.

On What versions of Windows does Safeplicity run?

Safeplicity works on all versions of windows, starting with Windows 7: Windows 7, 8, 8.1, 10.

Do you have a Mac/Linux/mobile phone app?

No, not at the moment. Sorry

Is my data really encrypted?

The files are encrypted with military grade AES 256bit encryption which is universally considered unbreakable, even by the NSA ;) It's even used by the US government, so currently and in the near future it is completely unbreakable.

So, please, make sure that you either enable password reminders or don't lose your password (or if you do, don't ask us to recover the data because we can't.)

If you are really encrypting my data, why is the folder protected right away? Encryption is slow!

When you protect a folder, we right away restrict access to it with a password. However, at this stage the data is not yet encrypted. Because encryption is a very time consuming operation (all the data needs to be read in, mathematically transformed and written out again), we perform the actual encryption in the background., without you noticing. If you check your CPU utilization, you will see that Safeplicity uses CPU after you protect a folder (with a lot of data in it).

Is my password stored on my computer?

No! If your password was stored together with your data on your computer, there wouldn’t be any security ;) We only store the hash of your password on your computer, which we can use to verify if your password is correct, before trying to decrypt the data with your password. There is nothing stored on your PC that would allow anyone to access your data.

How do password reminders work?

If you have password reminders enabled, we will send your password encrypted using unbreakable PKI cryptography to our server, where it is securely kept. If you ever forget your password, the server can decrypt the password and email it to the email address registered.

Can Safeplicity employees see my password?

No. We want to maximize your security, which is why everything you store within Safeplicity is encrypted into an indecipherable string of random letters, numbers and symbols.

I forgot my password (but haven’t enabled password reminders)

I am really sorry to hear that you have forgotten the password to your protected folder.

Unfortunately, there is nothing I can do to solve this problem, as your data is encrypted using your password. Uninstalling Safeplicity will NOT get your data back. What kind of security would it be, if you could just bypass the password at will? The best advice I can give you is to try to remember your password. Also, when you enter the password, pay attention that CAPSLOCK is not active, and that your keyboard layout is set to the correct language (in case you have multiple keyboard layouts set up).

Can I protect data on network folder?

Yes, you can! However, to do this, please make sure you first create a mapped network drive, and then protect the folder located on the network drive. Also, please do not run Safeplicity on multiple computers that have the network folder mapped

I have some other question(s) about using Safeplicity?

Check out our extensive knowledge base or write us a support ticket!